Effective Date: 27 September 2026

At NB Wellness | NB Collective, we are committed to providing high-quality products, programs, services, and experiences that support your wellness, lifestyle, and personal transformation journey. We value your trust and aim to handle all refund requests fairly and transparently.

1. Physical Products

• We accept returns and refund requests for physical products under the following conditions:
• Products must be returned within 14 days of delivery.
• Items must be unused, unworn, and in their original condition and packaging.
• Proof of purchase must be provided.
• Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
• Once the returned item has been received and inspected, refunds will be processed to the original payment method.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Photographs of the product and packaging
• We will arrange a replacement, store credit, or refund where appropriate.

4. Digital Products

Due to the nature of digital products, including but not limited to:

• Downloadable guides
• E-books
• Wellness resources
• Digital courses
• Templates
• Online content

All digital product sales are generally final and non-refundable once access has been granted or the product has been downloaded.

Exceptions may be considered where:

• The digital product is defective or inaccessible.
• There has been an accidental duplicate purchase.

4. Coaching, Wellness Sessions, and Consultations

For wellness coaching sessions, consultations, workshops, and appointments:

Cancellations by client

• More than 48 hours’ notice: Full rescheduling or credit offered.
• Less than 48 hours’ notice: Refunds are not guaranteed and may be issued at our discretion.
• No-shows: No refund will be provided.

Cancellations by NB Wellness | NB Collective

Should we need to cancel or reschedule a session, you will be offered:

• An alternative appointment,
• A credit toward future services, or
• A full refund.

5. Memberships, Packages, and Programs

Where wellness packages, subscriptions, memberships, or transformation programs are offered:

• Refund requests will be assessed based on services already delivered.
• Refunds may be reduced proportionately to account for sessions, resources, downloads, or benefits already received.
• Ongoing subscriptions may be cancelled at any time before the next billing cycle.

6. Promotional Sales

Items purchased during special promotions, clearance events, or discounted sales may not be eligible for refunds unless required by applicable consumer protection laws.

7. Processing Refunds

Approved refunds are typically processed to the original payment method.  Please allow reasonable processing time for your payment provider or financial institution to reflect the refund in your account.

8. Contact Us

For all refund, return, or cancellation enquiries, please contact:

NB Wellness | NB Collective
Email: info@nbwellness.co.za

Please include:

• Your full name
• Order number (if applicable)
• Details of your request
• Your phone number

Our Commitment

At NB Wellness | NB Collective, our mission is to inspire confidence, wellness, style, and personal growth. We are committed to treating every customer with fairness, professionalism, and respect while ensuring a positive experience with our products and services.

Thank you for being part of the NB Collective community.